How do I become a member? How do I register?
Click on the Register button and fill in the registration form with your personal details. Once submitted, you should now have an account with Ugabet. You will receive an email or SMS confirming your new registration. Click here to Register
How do I add funds to my account?
We currently have five methods for you to add funds to your account.
  • MTN Mobile Money.
  • Airtel Money
  • Cash payment in one of our shops.
Click here to Deposit
I cant deposit by the web. How can I deposit with MTN Mobile Money?

As an alternative to MTN Paybill, please send your MTN Mobile Money to our number 0776565402. Make sure you include your username as reason.

Can I pay directly to an Airtel number?
You can send it to this number 0752722722
How do I bet?

You need to make sure you have enough funds in your account to make the bet. Minimum bet amount is 1,000 UGX and maximum is unlimited. Once the funds appear on your account, you can start to bet. Click SPORTS BETTING  and select the matches you want to bet on and simply by clicking the odd on each selection you want to add to your bet, it will automatically fill up your bet slip with your selections. Once you complete, go to your bet slip, you enter your stake and submit the bet by clicking PLACE BET button.

NB: BOOK is for those who prefer to make their own selections then present it the cashier at our shops. To do this, follow the same procedure above but instead of clicking “place bet you click on BOOK. The system will generate a code which you will present to the cashier and they will print the coupon for you. You don’t need to have funds in your account to do this because you will give it to the cashier.

 

What happens when my bet wins?

When your bet wins, the winnings will automatically be added to your online account. If there’s a slight delay in this process, it’s because a specific result is awaiting confirmation from the match’s governing body, You can also call us in our numbers and we shall be ready to help

How can I get your shop fixture list?

Please email us on info@ugabet.com in order to be added to our fixture mailing list. Once you send us an email to this address stating you require the fixture list, you will receive it daily in an email. If you want us to stop sending you the fixture list, email us again on info@ugabet.com letting us know you no longer require this service. We will remove your email address from our mailing list.

What is the maximum number of selections/teams I can include in my bet slip?

You can add up to 15 games in your selections

What is the minimum number of selections/teams I can include in my bet slip?

The minimum number of selections/teams in your bet slip is 1.

What happens if a match I’m betting on is postponed or cancelled?

When a match is cancelled or postponed, our system waits 24 hours from the scheduled time of kickoff. If the match is replayed within those 24 hours, the bet will be calculated according to the replayed result. If 24 hours pass and the match isn’t replayed, then single bets with only this match in them will be refunded. Multiple bets will be calculated without the cancelled/postponed match. They will be calculated as if the match didn’t exist. If a match is declared cancelled/postponed and the governing body confirms that the match will not be replayed within 24 hours, it will be voided immediately.

When I try to register, your system doesn’t accept my chosen password. What do I do?

You must make sure your password is at least 6 characters long and includes both letters and numbers. You can also call any of our helplines and you will be happily helped

How do I change my password?

Click on your profile to display a drop down,go to personal info then Click on change password. You must be logged it to perform this process Click here to Change password
If you can’t access this area or you can’t get it to work, please contact our help desk on any of the numbers listed on our website. A help desk operator will help you change your password.

How do I place a multiple/combi bet?
In order to place a Combi bet, you must add all your teams to the betslip first. To do so, simply navigate to the match you want to bet on and click on the selection you require to add to your betslip. Once done, navigate to the other matches you want to bet on and click on the selections you want to add to your betslip. Each selection you click on will be added to the previous selections you chose to make multiples/combi. You can see your betslip getting populated by more and more matches as you select them. Once you are happy with your bet, enter your stake in the stake box and PLACE BET.
How does Handicap betting work?

Handicap means you give the team you select a head start (or disadvantage) by the number of goals you select in handicap. Positive handicap means you give them an advantage. Handicap +2 means you give the team you select a 2 goal advantage, so you add 2 goals to their number of goals. A negative handicap means you subtract the number of goals from their goals. Examples. You bet Handicap (+2) on West Ham to beat Arsenal. West Ham lose 1-2, but the handicap +2 result means you add 2 goals to the West Ham goals, which makes the handicap (+2) score 3-2 for West Ham. So your bet is a winner. If you bet (-2) handicap on West Ham to beat Arsenal and West Ham win 3-0, you subtract 2 goals from West Hams goals. This makes the handicap (-2) result 1-0 for West Ham. And your bet is a winner.
In 3-way handicaps, you have the option of the draw. So if you bet on West Ham Handicap (-1) Draw, then West Ham must win by exactly 1 goal (result 1-0, 2-1, 3-2 etc..) for your bet to win the handicap draw. In this case, subtracting one goal from West Hams goals will make the handicap result a draw.

In 2-way handicaps, if you see a .5 in the handicap amount (-3.5,-2.5, -1.5, -0.5 or +0.5, +1.5, +2.5, +3.5) you don’t have the option of the draw. If there is no .5 in the 2-way handicap (-3,-2, -1 or +1, +2, +3) and the handicap result is a draw, then the selection is void. In a single bet, you get refunded, in a multiple bet, the selection is voided.

What are system bets?

A system bet divides your bet into a many bets, allowing some of your selections to be losers, but still having a winning bet depending on the type of system you choose. For example, if you have 4 matches in your bet and you select system 3, this will split your bet into 4 separate bets. In effect, one of your selections can lose and you’ll still get a payout on your bet. For example, If you add 4 teams to your betslip (teams A, B, C and D) and have a system 3 bet for 10,000, This will split your bet into 4 bets for 2,500 each. Your 4 bets will be as follows:
A,B,C 2500
A,B,D 2500
A,C,D 2500
B,C,D 2500
If all 4 teams win, then all 4 bets will have a payout. If Team A loses, then any of the bets without Team A in them will be winners. In this example, B,C,D for 2,500 will be a winner, but the other 3 bets will be losers.
The type of systems available for your bet depends on how many teams you add to your bet. If you have 6 teams in your bet, you can have a system 2, system 3, system 4 or system 5. Each system will split your bet into a different number of bets. System 2 for a 6 team bet will split your bet into 15 bets. System 3 for a 6 team bet will split your bet into 20 bets. System 4 for a 6 team bet will split your bet into 15 bets. System 5 for a 6 team bet will split your bet into 6 bets.

Please refer to the table below for all the possible systems available.

The kickoff times on the website are always 1 hour ahead or behind of what they should be. How can I fix this?

The kickoff times listed on our website are dependent on the timezone of your device. Please make sure your PC/laptop/tablet/smartphone is set to the correct timezone of the region you are is. That will ensure that you are getting the correct kickoff times for all the matches on our website.

How can I contact you to ask a question?
Our Helpdesk is operational 24 hours , 7 days a week including public holidays. There are various methods of contacting us. The quickest way is to phone us on any of our helpdesk numbers listed on our website. These can be found on our Contact page. In addition to this, you can always email us on customer care@ugabet.com. You can also send us a message on Whatsapp 0776565402, 0776565403 or  Click Facebook
How do i know my bets have lost
You can know the status of your bets by logging in to your account then you check the bet history. Our system is equipped with the results and therehfore you can know the scores of your selections just from the bet history
Can i use another number to deposit ?
You can send us money direct to one of our helpline 0776565402 and indicate the phone number of your account as the reason. The fund will be credited to your account.
Can i withdraw a Bonus?
You can withdraw your bonuses after you have fulfilled the rules that are stated in the bonus. Please read the Bonus rules to better understand how it work click here for bonus rules
Can i change my number ?

For security reasons you cant change the number otherwise anyone can find your account logged in and changes the number. You should call our helplines and we shall be glad to change it for you.

Can i withdraw my deposit?

You cant withdraw the money you have deposited Until you have placed bets on it.
If you insist you want to withdraw then the system will be commanded to override the rule however a 0.4% charge will be subjected to you deposit amount e.g if you deposited 1,000 in your account and you wish to withdraw it then 0.4% of 1,000 is 400 will be deducted from your deposit and the money you will receive will go less by 400.

What is cash out?
CASH OUT This is a feature that allows you to get money back on your bet even before the event you are betting on is over. The amount of money you get back is determined at the time of cashing out and will depend upon the current likelihood of the bet; it could be more or less than the initial stake. When you place your bet and it's eligible for Cash Out, you will see a Cash Out icon in the My Bets section(desktop version) and in your bet history(full mobile). If your bet is eligible for Cash Out, pressing the Cash Out button for the bet will give you a prompt to confirm if you want to cash out, the prompt also has the cash out amount. Once you confirm then the bet will be settled. The amount listed will be credited to your betting account and the bet will be considered settled. Example; If you placed a bet of 5,000 UGX and the potential to winning is 20,000 UGX, but you cash out early when the Cash Out amount is 10,000 UGX, you will be credited 10,000 UGX, regardless of whether the bet wins or loses.  If none of the games had ended then you will be given a portion of the stake depending on the minute of the game and the likelihood of the game to win or lose NB: Please note that not all bets are eligible for Cash Out and not all options/markets are eligible